Webinar Replay | Undercover Excellence: How to Secret Shop Your Home Care Agency
You’ve created manuals, processes, and training for your office staff. You set standards, create onboarding materials, and write policies to improve the client experience. But do you really know what potential clients experience when calling your agency? Secret...
Webinar Replay | Engage & Excel: Harnessing the Power of Community to Grow Your Agency
What if every Facebook group discussion, every chat at the hairdresser’s, and every local event became a golden opportunity to amplify your agency’s reach and impact? Picture a world where everyday interactions in your community effortlessly transform into...
Webinar Replay | The Power of Connection: Creating Relationships for Employee Retention
Are you creating relationships with your employees that keep them engaged, committed to your agency, and providing excellent client care? Caregivers are the ultimate remote workers, making it extremely difficult to build the sense of teamwork and belonging required...
