Neglected Caregivers: How the enCappture Home Care App Helps Agencies Show They Care

Home care agencies can often have neglected caregivers which leads to frustration and anger. One solution is an app that creates community.

Being a caregiver is a challenging and often thankless job. Caregivers devote their time and energy to taking care of vulnerable individuals who need constant support, which can be physically and emotionally draining. Unfortunately, caregivers can often feel neglected and unsupported by their home care agencies, which leads to frustration and anger. 

In this article, we’ll explore why caregivers are angry with their home care agencies and how the all-in-one enCappture Home Care mobile app can help agencies show they care.

Many caregivers feel neglected by their agencies and are angry, especially given how much emotional labor is required for them to perform their jobs. Caregivers often feel like they are just a number to their agency, and that the agency owners don’t know them personally or care about their lives. Based on our conversations with caregivers, they feel like their concerns and needs are not being heard, and that they are not receiving the support they need to do their jobs effectively. This can lead to feelings of frustration, burnout, and even resentment towards their agency.

Agency → Caregiver Communication

One way for home care agencies to show they care is to communicate with their caregivers regularly. Regular communication can help caregivers feel like they are part of a team, and that their agency is invested in their success. However, communication can be challenging, especially if the agency has a large number of caregivers to manage.

This is why enCappture launched enCappture Home Care. The agency’s custom branded app provides an easy and convenient way for them to communicate with their caregivers regularly. Agencies can send multiple in-app messages at once, in the same place, which can be a great way to share important information quickly and efficiently. This can include updates on new policies or procedures, scheduling changes, or – importantly – simply asking caregivers how their day went.

Caregiver → Agency Communication

Caregivers can also offer feedback to their agency. This can be a great way for caregivers to share their concerns, provide suggestions for improvement, and feel like their voice is being heard. This feedback can be invaluable for agencies, as it can help them identify areas where they can improve and make changes that will benefit both their caregivers and their clients. It also lets the caregiver express their own frustrations and burnout.

Caregiver → Caregiver Communication

One of the biggest challenges for in-home caregivers is the lack of opportunity to develop relationships with other caregivers. Unlike other professions where coworkers are in the same physical space, in-home caregivers work independently and often don’t have the chance to interact with their colleagues on a regular basis. This can be isolating and can make it difficult to build meaningful relationships with others in the same field. However, studies have shown that developing genuine friendships in the workplace is one of the primary reasons people stay in their jobs. 

By using tools like the enCappture Home Care app, agencies can facilitate communication and collaboration between caregivers, creating a more supportive work environment that fosters the development of meaningful relationships.

We Help Home Care Providers Deliver Better Care

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There is a 81% reduction rate of care giver absence among teams that are highly engaged with their agencies, co-workers and clients. – Home Care Pulse 2023