Before the interview begins: 

1. Prepare well: Before the interview, review the candidate’s resume and job application, prepare a list of questions you want to ask, and gather any other relevant information that may be helpful.

2. Create a comfortable and professional environment: Make sure the interview environment is comfortable and free from distractions. Create a professional and respectful atmosphere that puts the candidate at ease.

3. Sell the role: In today’s highly competitive market, prepare to sell the benefits of working for your agency. The candidate is interviewing you as much as you are interviewing them. If they mention something important to them, tell them how your agency can fulfill that.

A branded home care application highlights that your agency is up-to-date with the latest technology and that you’re willing to invest in accessible tools for your team.  Small things like easy access to scheduling, payroll, circle of care teams, etc. can help persuade a potential caregiver to see your agency as a better fit than those with more manual back-office functions. The newest ease-of-use technology can make the job easier – a major selling point for candidates.

During the interview:

1. Use open-ended questions: Use open-ended questions that encourage the candidate to talk about their experiences and qualifications in-depth. This can help you get a more comprehensive understanding of their skills and suitability for the job.

Here are five interview questions to evaluate potential in-home caregivers:

• • • Can you tell us about a past caregiving experience that was particularly challenging? How did you handle it?
    • How would you describe your personality and communication style?
    • What specific skills do you have that make you a great caregiver?
    • If hired, what are your goals in this role, and how do you plan to achieve them?
    • What does good management look like to you, and how do you prefer to be managed?

Don’t be afraid to ask follow-up questions and seek clarification to get a better understanding of each candidate’s experience and qualifications.

2. Listen actively: Pay close attention to the candidate’s responses, and listen actively to what they are saying. Take notes as needed and follow up with any additional questions to clarify their responses.

3. Watch body language: Pay attention to the candidate’s body language and nonverbal cues, as this can provide additional information about their attitudes and behavior.

4. Give the candidate an opportunity to ask questions: Allow the candidate to ask you questions about the job or the company. This can help you gauge their interest in the position and assess their compatibility with your company’s culture.

After the interview:

1. Take time to reflect and evaluate: After the interview, take time to reflect on the candidate’s responses and evaluate their suitability for the job. Compare their qualifications, experience, and responses to the job requirements to help you make an informed decision.

2. Maintain frequent honest communication: If a candidate is not a fit for the role, let them know as soon as possible in a compassionate manner. If you need time to make a decision, let them know you’re still considering. The pervasiveness of online reviews, job forums, and social media means that even if the candidate isn’t qualified, they can still harm your business. Treat everyone with respect and candor throughout the interview process.